How we protect your personal information

1. Scope

This policy applies to personal data processed through our website, related service workflows, support channels, and account features.

It should be read together with our Terms of Service, which set out additional responsibilities and platform usage conditions.

2. Data We Collect

• Account details such as name, email, phone, and profile information.
• Service and booking data, including requests, schedules, and status updates.
• Payment-related records required for transactions and reconciliation.
• Technical data such as device, browser, IP logs, and usage events.

3. How We Use Personal Data

• To create and manage user and professional accounts.
• To facilitate bookings, communication, and service delivery.
• To provide support, resolve disputes, and maintain service quality.
• To improve platform security, prevent fraud, and meet legal obligations.

4. Legal Basis and Compliance

Our processing is based on contractual necessity, consent where required, compliance with legal obligations, and legitimate interests in running a secure and reliable platform.

We align our processing approach with the Kenya Data Protection Act, 2019 and applicable regulations and guidance issued by the Office of the Data Protection Commissioner (ODPC).

5. Data Sharing

We share personal data only when necessary for core service delivery, payment processing, legal compliance, or support operations with trusted service providers under confidentiality obligations.

We do not sell personal data.

6. Retention and Security

We retain data only for the period required to fulfill stated purposes, comply with the law, and handle disputes or audits.

We use administrative, technical, and organizational safeguards designed to reduce unauthorized access, alteration, disclosure, or loss.

7. Your Rights

Subject to applicable law, you may request access, correction, deletion, objection, restriction, or portability of your personal data.

To exercise your rights, contact support@timizawera.co.ke.

8. Updates and Complaints

We may update this policy from time to time. Material changes will be posted on this page.

If you are not satisfied with our response to a privacy issue, you may contact the Office of the Data Protection Commissioner (ODPC).